Frequently Asked Questions (FAQs)

1. What products does Islamic Aura offer?

Islamic Aura offers a curated selection of Islamic lifestyle products, including prayer essentials, home décor, gifting items, and seasonal collections for Ramadan and Eid.

2. Do you deliver all over Pakistan?

Yes, we currently deliver across Pakistan, subject to courier service availability in your area.

3. How long does delivery take?

Orders are usually delivered within 3–7 business days after dispatch. Delivery times may vary depending on your location and courier service.

4. What are the shipping charges?

Shipping charges (if any) are clearly displayed at checkout before you place your order. Occasionally, we may offer free shipping promotions.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available across most areas in Pakistan.

6. How can I track my order?

Once your order is dispatched, you may receive tracking details via email or message, depending on the courier service.

7. Can I cancel my order?

Orders can be cancelled before dispatch by contacting us as soon as possible. Once shipped, cancellation is not possible.

8. What is your return policy?

Returns are accepted only if the product is damaged, defective, or incorrect, and the issue is reported within 48 hours of delivery. Please refer to our Return & Refund Policy for full details.

9. How do refunds work?

Refunds are processed after the returned item is received and inspected.
For COD orders, refunds are issued via bank transfer or store credit.
For prepaid orders, refunds are made to the original payment method.

10. Are sale items refundable?

Items purchased during sales or promotions are generally non-refundable, unless they are damaged or incorrect.

11. What if I receive a damaged or wrong item?

Please email us at contact@islamicsaura.shop within 48 hours of delivery with your order number and clear photos. Our team will assist you promptly.